Refund & Return Policy

At EARMOR, we are committed to providing you with professional-grade tactical hearing protection. We ship our products directly from our US-based warehouse to ensure you receive your gear quickly.

We want you to be completely satisfied with your purchase. If you are not, we offer a straightforward return process handled entirely within the United States.

1. 30-Day Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it:

Unused & Unworn: The product must show no signs of wear, sweat, field use, or damage.
Original Packaging: It must be in the original packaging with all user manuals, cables, and accessories included.
Hygiene Standard: For health and safety reasons, in-ear hearing protection (earplugs) cannot be returned if the packaging seal has been broken or opened, unless the item is defective.
Proof of Purchase: A receipt or order number is required.

3. Return Shipping & Costs

Since we ship from a US local warehouse, our return process is fast and convenient.

Defective or Damaged Items: If you received a defective item or the wrong product, we cover the return shipping cost. We will provide you with a prepaid shipping label.
Standard Returns (Change of Mind): If you are returning an item because it does not fit or you changed your mind, you are responsible for the return shipping costs. We recommend using a trackable shipping service (like USPS, UPS, or FedEx) as we cannot guarantee that we will receive your returned item.

4. How to Initiate a Return

To start a return, please contact our support team at [Your Support Email, e.g., support@earmorstore.com].

Please include your Order Number and the reason for the return.
If your return is accepted, we will send you a Return Merchandise Authorization (RMA) number and the US return address.
Items sent back to us without first requesting a return will not be accepted.

5. Refunds Process

Once your return is received and inspected at our US facility:

We will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund based on the condition of the item.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.