Refund policy

EARMOR U.S. Online Store

Effective July 28, 2026

This policy applies only to products purchased directly from earmor.us. Products purchased from an authorized retailer, marketplace, distributor, or another EARMOR website must be returned through the original seller under that seller’s policy.

1. Return Window

A return may be requested within 30 calendar days after confirmed delivery. A request is not automatically approved. Products sent without prior authorization may be refused or returned to the sender.

2. Return Eligibility

Unless a product is defective, damaged on arrival, or incorrect, it must meet all of the following conditions:

• Unused, unworn, clean, and in resalable condition.
• Returned with original packaging, manuals, cables, accessories, and promotional items.
• Free from signs of sweat, field use, impact, misuse, modification, missing parts, or cosmetic damage.
• Supported by the order number or other valid proof of purchase.

In-Ear Products and Hygiene Items

For hygiene and hearing-safety reasons, change-of-mind returns for in-ear products are accepted only while the factory seal remains intact. Opened or used ear tips, earplugs, ear cushions, and other components that directly contact the ear are not eligible for a change-of-mind return.

These hygiene restrictions do not remove rights that apply when an item is defective, damaged on arrival, or incorrect.

3. Items Not Eligible for Change-of-Mind Return

• Gift cards.
• Personalized or custom-configured products.
• Products clearly marked “Final Sale” before purchase.
• Opened in-ear products and used hygiene components, subject to the exception above.
• Products damaged through misuse, abuse, unauthorized repair, modification, neglect, improper storage, or normal wear.
• Products not purchased directly from earmor.us.

4. How to Request a Return

Email support@earmor.us before sending any product. Include the information below:

Order number.

Product name and quantity.

Reason for the request.

Clear photos or video if the product is damaged, defective, or incorrect.

Serial number, when applicable.

If the request is accepted, EARMOR will provide a Return Merchandise Authorization (RMA) number and the authorized return address. Do not send a product to an office, warehouse, or address shown elsewhere on the website unless that address appears in the return authorization.

5. Return Shipping

Defective, Damaged, or Incorrect Products

When EARMOR verifies that an item arrived defective, damaged, or incorrect, EARMOR will provide a prepaid return label or reimburse reasonable approved return-shipping costs. Use only the method provided or approved by support.

Change-of-Mind Returns

For an eligible change-of-mind return, the customer is responsible for return-shipping costs. Original outbound shipping and paid expedited-shipping charges are not refundable unless the return results from an EARMOR error or applicable law requires otherwise.

Use a trackable shipping service and keep the receipt and tracking number. EARMOR is not responsible for a return until it is received at the authorized return facility.

EARMOR does not charge a restocking fee for an approved, complete return in original condition. Where permitted by law, EARMOR may reduce a refund to reflect missing items, avoidable damage, or use that materially reduces the product’s value.

6. Inspection and Refunds

Allow 3–5 business days after an authorized return is delivered for inspection. EARMOR will email the customer after the return is reviewed.

If the return is approved:

• The eligible amount is refunded to the original payment method.
• Original standard or expedited shipping charges are not refunded unless the return results from an EARMOR error or applicable law requires otherwise.
• Discounts, bundles, and promotional offers are recalculated according to the original offer terms.
• A promotional gift must be returned in eligible condition; otherwise, its stated or reasonable retail value may be deducted.
• After EARMOR issues the refund, the bank or payment provider may require 5–10 business days to post the credit.

If a returned product is incomplete, used, damaged, or otherwise outside this policy, EARMOR may reduce or decline the refund where permitted by law and will explain the decision by email.

7. Exchanges

Direct exchanges are not offered. The fastest option is to return the eligible product and place a new order after the return is approved. Product availability and pricing for a new order are not guaranteed.

8. Order Cancellations

To request a cancellation, contact support@earmor.us immediately. EARMOR cannot guarantee cancellation after an order enters fulfillment. If the order has shipped, the standard return process applies.

9. Two-Year Limited Warranty

Products sold through earmor.us are covered by EARMOR’s Two-Year Limited Warranty against verified defects in materials and workmanship, beginning on the original purchase date. Product-specific warranty terms may provide additional detail.

The limited warranty does not cover normal wear, cosmetic changes, consumable components, loss, theft, accidental damage, misuse, abuse, moisture or environmental exposure outside the product specification, improper storage, unauthorized repair, or modification.

For an approved warranty claim, EARMOR may repair or replace the product with a new or functionally equivalent product at its reasonable discretion. A replacement does not restart or extend the original warranty period unless applicable law requires otherwise. Proof of purchase and the product serial number may be required.

To begin a warranty claim, email support@earmor.us with the order number or proof of purchase, serial number, description of the issue, and supporting photos or video.

10. Damaged, Missing, or Incorrect Delivery

Inspect the shipment promptly. Contact support@earmor.us within 7 calendar days after delivery and keep the product, packaging, and shipping label while the claim is reviewed.

11. Legal Rights

Nothing in this policy limits rights that cannot be waived under applicable consumer-protection law. If a provision conflicts with mandatory law, the mandatory law controls only to the extent of that conflict.

12. Changes to This Policy

EARMOR may update this policy to reflect operational or legal changes. The version in effect when the order is placed will govern that order unless applicable law requires otherwise.

Contact EARMOR

For order, shipping, return, or warranty questions, email support@earmor.us. Please include your order number and a concise description of the request. For product-condition issues, attach clear photos or video and the serial number when available.