Shipping policy
EARMOR U.S. Online Store
Effective July 28, 2026
This policy applies to orders placed directly through earmor.us. Delivery dates are estimates, not guarantees. Orders placed through another retailer or marketplace are governed by that seller’s policy.
1. Where We Ship
EARMOR currently ships orders from earmor.us to eligible addresses within the United States. Available delivery methods for Alaska, Hawaii, U.S. territories, P.O. boxes, and APO/FPO addresses are limited to the options displayed at checkout and may require additional transit time.
Routine international delivery is not offered through earmor.us. Customers outside the United States should purchase through the EARMOR regional store, authorized distributor, or marketplace available in their location.
2. Order Processing
Orders are normally processed within 1–3 business days after payment is confirmed. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing on the next business day.
Orders may be fulfilled from EARMOR’s U.S. fulfillment network or approved fulfillment partners. Items stored at different locations may arrive in separate packages. Customers are not charged additional shipping solely because an order is split.
3. Shipping Rates and Delivery Estimates
Available shipping methods, current rates, and estimated delivery dates are displayed at checkout after a delivery address is entered.
- Free standard shipping: Available on eligible U.S. orders of $99 or more after discounts and before taxes.
- Orders under $99: Standard shipping charges are calculated and displayed at checkout.
- Estimated transit: Most standard shipments arrive within 2–3 business days after the carrier accepts the package.
- Expedited service: When available, the price and delivery estimate are shown at checkout.
Transit time begins when the carrier accepts the package and does not include order-processing time. Free shipping thresholds do not apply to expedited services or to locations excluded at checkout.
4. Tracking and Order Status
When an order ships, EARMOR sends a confirmation email with available tracking information. Carrier tracking can take 24–48 hours to show movement after a label is created. Customers may also use the order-status link in the confirmation email.
5. Address Changes and Cancellations
Customers are responsible for reviewing the shipping address before submitting an order. To request an address change or cancellation, contact support@earmor.us immediately and include the order number.
EARMOR cannot guarantee a change or cancellation after an order enters fulfillment. Once the carrier accepts a shipment, EARMOR generally cannot redirect it. Additional costs caused by an inaccurate customer-provided address may be deducted from an eligible refund where permitted by law.
6. Delivery Delays
Carrier congestion, severe weather, holidays, service interruptions, security checks, and other events outside EARMOR’s reasonable control may delay delivery. If tracking shows no movement for 5 business days, contact support@earmor.us so the shipment can be reviewed with the carrier.
7. Packages Marked Delivered but Not Received
If tracking shows “delivered” but the package cannot be located:
Confirm the delivery address in the order confirmation.
Check the delivery area and ask household members, neighbors, a front desk, or a mailroom.
Allow 24 hours because some carriers scan packages shortly before final delivery.
Contact support@earmor.us within 7 calendar days of the delivery scan and include the order number.
EARMOR will assist with a carrier investigation. Replacement or refund decisions depend on the carrier’s findings, proof of delivery, and the information available. Claims submitted after the reporting window may be more difficult to verify and are handled to the extent reasonably possible.
8. Damaged, Missing, or Incorrect Items
Inspect the order promptly. Contact support@earmor.us within 7 calendar days after delivery if an item is damaged, missing, or incorrect. Keep the product and all packaging until the review is complete.
Include the following with the claim:
- Order number and a clear description of the issue.
- Photos of the product, outer packaging, shipping label, and visible damage.
- Product serial number, when applicable.
If the claim is approved, EARMOR will provide replacement, refund, or return instructions at its reasonable discretion and in accordance with applicable law.
9. Refused and Undeliverable Packages
If a package is refused, unclaimed, or returned because the customer supplied an incomplete or incorrect address, the order may be refunded after the package is received and inspected. Original shipping, return-to-sender fees, and other nonrecoverable carrier costs may be deducted from the refund where permitted by law. This rule does not apply when EARMOR or the carrier caused the delivery error.
10. Changes to This Policy
EARMOR may update this policy to reflect operational, carrier, or legal changes. The version in effect when the order is placed will govern that order unless applicable law requires otherwise.
Contact EARMOR
For order, shipping, return, or warranty questions, email support@earmor.us. Please include your order number and a concise description of the request. For product-condition issues, attach clear photos or video and the serial number when available.